Effective Date: 28 January 2025

At Taka Customs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our online store, make purchases, and interact with us in other ways including on our social media platforms.

By using our website, www.takacustoms.co.uk you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

1. The information We Collect

We collect personal information when you interact with our website, including but not limited to:

• Personal Identification Information: Name, email address, shipping and billing addresses, phone number.
• Payment Information: Credit card details or other payment method information (processed securely through third-party providers).
• Account Information: If you create an account, we may collect login credentials, user preferences, and order history.
• Device and Usage Data: Information about your device, IP address, browser type, and browsing behavior on our website (using cookies and other tracking technologies).

2. How We Use Your Information

The information we collect is used for various purposes, including:

• Order Processing: To fulfill your orders, provide customer support, and notify you about order status.
• Personalisation: To personalise your shopping experience, recommend products, and display relevant content.
• Communication: To send updates, promotional offers (if you’ve opted in), and newsletters. You can unsubscribe at any time.
• Security and Fraud Prevention: To detect and prevent fraud and ensure the security of your transactions.
• Improvement of Services: To enhance the user experience and improve our website’s functionality.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, including:

• Payment Processors: To securely process your payments (e.g., PayPal, Stripe, etc.).
• Shipping Providers: To fulfill and deliver your orders (e.g., Royal Mail, Parcel Force, UPS, FedEx).
• Marketing and Analytics Services: To assist with advertising, promotional activities, and website analytics.
• Design Specialists: Logo designers, embroidery digitisers, artwork designers, with your consent for your specifications and requirements.

We may also disclose your information if required by law, to enforce our policies, or to protect our rights, property, or the safety of our customers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track your activity, and analyze website traffic. You can modify your browser settings to refuse cookies, but doing so may affect your ability to use some parts of our website.

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, loss, misuse, or alteration. We use secure socket layer (SSL) encryption for payment processing, but no online transmission or storage is 100% secure. Please be aware of the risks when sharing sensitive information online.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal data, such as:

• Access to Your Information: You can request a copy of the personal information we hold about you.
• Update or Correct Data: You can update or correct your personal details by accessing your account settings or contacting us.
• Deletion: You can request the deletion of your account and personal data, subject to legal requirements.
• Opt-Out of Marketing Communications: You can opt out of promotional emails at any time by clicking the unsubscribe link in the email.

To exercise your rights or if you have any questions about how we process your data, please contact us at contact@takacustoms.co.uk

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

Email: contact@takacustoms.co.uk
Phone: 07734390212
Address: Taka Customs, Studio G5, Mendip Court, Bath Road, Wells, BA5 3DG